Terms and Conditions

Man and Van Westminster Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Westminster provides removal, man and van, delivery, and related services. By placing a booking, you agree to be bound by these terms. You should read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, or organisation that books or receives services.

Company means the provider trading as Man and Van Westminster.

Services means any man and van, removal, transport, loading, unloading, packing, unpacking, or related services supplied by the Company.

Goods means any property, items, furniture, personal belongings, equipment, or other items handled, transported, or stored by the Company in the course of providing the Services.

Contract means the legally binding agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

The Company provides man and van and removal services including collection, loading, transport, unloading, and where agreed, packing and unpacking. The specific Services to be provided will be described in the booking confirmation or agreed quotation.

Unless expressly stated in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of fixtures or fittings, or handling of items that require specialist equipment or certification.

The Customer is responsible for ensuring that the Services requested are suitable for the type and volume of Goods, access conditions, and any time constraints at the collection and delivery addresses.

3. Booking Process

Bookings may be made by the Customer through the Company’s booking channels as made available from time to time. When making a booking, the Customer must provide accurate and complete information, including:

Full collection and delivery addresses.

Descriptions and approximate quantities of Goods.

Details of any heavy, bulky, fragile, or high-value items.

Expected access limitations, such as stairs, narrow corridors, parking restrictions, or long carry distances.

Preferred service date and time.

Any other information that may affect the performance of the Services.

Any quotation given is based on the information supplied at the time. Quotations are not binding until confirmed by the Company. The Contract is formed when the Company issues a booking confirmation or otherwise confirms acceptance of the booking.

The Company reserves the right to refuse or cancel any booking at its discretion where it reasonably believes the Services cannot be provided safely, lawfully, or in accordance with these terms.

4. Pricing and Quotations

Prices may be quoted as a fixed price for the job or as an hourly rate, depending on the nature of the Services. The basis of charging will be stated in the quotation or booking confirmation.

Quotations are given on the assumption that:

The information provided by the Customer is accurate and complete.

Reasonable access is available at all addresses, including suitable parking.

There are no unexpected delays or restrictions beyond the Company’s control.

The Customer has fulfilled all obligations set out in these Terms and Conditions.

The Company reserves the right to adjust the price where:

The Customer has provided incomplete or inaccurate information.

The scope of the Services changes.

There are significant delays or waiting times beyond what is reasonable.

Additional labour, equipment, or journeys are required.

Where the Services are charged by the hour, time is calculated from the agreed start time or arrival of the vehicle at the collection address, whichever is later, until completion at the final delivery address, including any reasonable travel between addresses, loading, unloading, and unavoidable waiting times.

5. Payments and Deposits

The Customer must pay for the Services in accordance with the payment terms specified in the quotation or booking confirmation.

The Company may require a deposit or pre-payment to secure a booking. Any deposit required will be stated at the time of booking. The Company is under no obligation to hold or carry out a booking until any required deposit has been received in cleared funds.

Unless otherwise agreed in writing, the balance of the payment is due immediately upon completion of the Services. The Company may, at its discretion, require full payment before the vehicle is unloaded.

Payment methods accepted will be communicated by the Company and may include card payments, bank transfer, or other lawful methods. The Company does not accept payment by cheque unless specifically agreed in advance.

If payment is not made when due, the Company reserves the right to:

Charge interest on overdue amounts at a reasonable daily rate until payment is received in full.

Retain Goods in its possession as security for any unpaid sums, subject to applicable law.

Recover from the Customer all reasonable costs and expenses incurred in recovering overdue sums.

6. Cancellations and Amendments

If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible.

The following cancellation terms apply unless otherwise stated in writing:

Where cancellation is made more than 7 days before the scheduled service date, any deposit paid may be refunded or credited, subject to any reasonable administrative fee.

Where cancellation is made between 48 hours and 7 days before the scheduled service date, the Company may retain all or part of any deposit to cover costs and loss of bookings.

Where cancellation is made less than 48 hours before the scheduled service date, the full quoted charge may be payable.

Amendments to the service date, time, addresses, or scope of work are subject to availability and may result in a revised quotation. The Company is not obliged to accommodate requested changes and may treat substantial changes as a cancellation.

If the Company needs to cancel or reschedule a booking due to circumstances beyond its reasonable control, including vehicle breakdown, staff illness, severe weather, or public emergencies, it will notify the Customer as soon as practicable and offer an alternative date or refund any prepayment. The Company will not be liable for any consequential losses arising from such cancellation or rescheduling.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are ready for collection at the agreed time.

Packing Goods appropriately for transport, unless packing services have been agreed.

Ensuring fragile items are clearly marked and properly protected.

Securing valuables, personal documents, and important items, and either transporting them personally or clearly declaring them to the Company.

Obtaining all necessary permissions and permits, including parking permissions, building access, and lift reservations, where applicable.

Ensuring safe and clear access for the Company’s vehicles and staff at all addresses.

Being present, or arranging for an authorised representative to be present, during collection and delivery to oversee the work and sign any documentation.

Where the Customer fails to provide suitable access, is not present at the agreed time, or has not adequately prepared the Goods, the Company may charge for waiting time, additional labour, or abortive attendance.

8. Excluded and Prohibited Items

The Customer must not submit for removal or transport any of the following without prior written agreement:

Hazardous, flammable, explosive, or illegal items.

Compressed gases, chemicals, or toxic substances.

Perishable goods requiring refrigeration or special handling.

Cash, precious metals, jewellery, watches, or similar high-value personal items.

Important documents, passports, financial instruments, or irreplaceable items.

Livestock, animals, or plants requiring special conditions.

If such items are handled without the Company’s knowledge or consent, the Company shall have no liability for loss or damage and may arrange for their disposal at the Customer’s cost, subject to applicable law.

9. Waste and Environmental Regulations

The Company operates in accordance with applicable waste and environmental regulations. The Customer acknowledges the following:

The Company is not a general waste disposal operator and will only remove waste items where this has been specifically agreed in advance as part of the Services.

Any removal of unwanted items, furniture, or materials must comply with relevant waste carrier and disposal rules. The Company may refuse to remove items that it reasonably believes cannot be lawfully or safely transported or disposed of.

The Customer must not request the Company to dispose of controlled, hazardous, or regulated waste unless this has been expressly agreed and properly arranged. Additional charges may apply for lawful disposal of such items.

The Company may, where agreed, transport unwanted items to authorised facilities, recycling centres, or charitable organisations, subject to their acceptance policies.

The Customer remains responsible for any unlawful waste handed to the Company without disclosure, and for any penalties or costs arising from such non-compliance.

10. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, its liability is subject to the limitations in this section.

The Company’s liability for loss of or damage to Goods, whether in contract, tort, or otherwise, is limited to a reasonable amount taking into account the nature and age of the Goods and the price paid for the Services. Unless otherwise agreed in writing, the Company is not required to match any specific insurance valuation held by the Customer.

The Company will not be liable for:

Loss or damage arising from the Customer’s failure to pack items properly where packing was the Customer’s responsibility.

Loss or damage to Goods with inherent defects, wear and tear, or pre-existing damage.

Loss of or damage to prohibited, excluded, or undeclared high-value items.

Losses arising from delayed or postponed Services where the delay is caused by factors outside the Company’s reasonable control.

Indirect or consequential loss, such as loss of profits, loss of opportunity, or emotional distress.

The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within a reasonable time following completion of the Services. The Customer must provide evidence of any loss or damage and cooperate with the Company’s reasonable investigations.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Delays and Access Issues

The Company will use reasonable endeavours to adhere to agreed times, but all arrival and completion times are estimates and not guarantees. The Company is not liable for delays caused by traffic, road closures, accidents, severe weather, or other events beyond its control.

If the Company is unable to gain access to the collection or delivery premises at the agreed time, or if the work is delayed by circumstances under the Customer’s control, the Company may charge for additional time, waiting, or reattendance.

The Customer is responsible for ensuring that any necessary parking permits or arrangements are in place. Any fines or charges arising from insufficient or incorrect parking arrangements that result from the Customer’s act or omission may be added to the final invoice.

12. Insurance

The Company maintains insurance policies appropriate to its activities as a removal and man and van service provider, which may include cover for public liability and carriage of goods, subject to the terms and exclusions of those policies.

The Customer is encouraged to arrange additional insurance for Goods if required, particularly for high-value items, antiques, or items of sentimental value. The Company does not provide insurance advice and any decisions regarding additional cover remain the responsibility of the Customer.

13. Complaints

If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

Complaints relating to loss or damage should be made within a reasonable time following completion of the Services and supported with relevant details and evidence. The Company will review complaints in good faith and may request additional information where needed.

14. Data Protection and Privacy

The Company may collect and process personal information about the Customer for the purpose of providing the Services, handling bookings, processing payments, and managing customer relationships.

Personal information will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to keep personal data secure and will not share it with unrelated third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer’s consent.

15. Termination

The Company may terminate the Contract with immediate effect by notice to the Customer if:

The Customer materially breaches these Terms and Conditions.

The Customer fails to pay sums due when required.

The Company reasonably believes that continuing the Services would involve unlawful activity or unacceptable risk to staff, property, or third parties.

On termination, the Customer remains liable for any Services already provided and any costs or charges reasonably incurred by the Company up to the date of termination.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights or obligations where reasonably necessary for the provision of the Services.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior arrangements or understandings.



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Contact us

Company name: Man and Van Westminster Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 25 Victoria St
Postal code: SW1H 0EX
City: London
Country: United Kingdom

Latitude: 51.4981240 Longitude: -0.1325400
E-mail:
[email protected]

Web:
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