Privacy Policy

Man and Van Westminster Privacy Policy

This Privacy Policy explains how Man and Van Westminster collects, uses, stores, and protects personal data relating to customers and prospective customers in the Westminster area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man and Van Westminster customers and prospective customers located in the Westminster area who use our man and van, moving, or related services, or who contact us to request information or a quotation. It applies to personal data obtained through telephone calls, online forms, written correspondence, and any other method of interaction with us.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you request. This may include:

Identification and contact details such as your name, address, postcode, email address, and contact details for the collection and delivery locations.

Service details such as information about the property, parking arrangements, access details, special instructions, and inventory of items to be moved when required for the service.

Booking and transaction data such as dates and times of bookings, records of services provided, pricing and quotations, invoices, payment confirmations, and related communications.

Communication records such as emails, messages, call notes, and any feedback or complaints you provide.

Technical and usage data where applicable such as basic technical information that may be automatically collected when you visit our online pages, including device type and general usage statistics, to help us administer and improve our services.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quotation, make a booking, ask a question, or provide feedback. This can be over the phone, through online forms, or via written communication. We may also obtain additional information from third parties you authorise, such as estate agents or building managers, where this is necessary to perform our services.

Purposes of Processing and Lawful Bases

We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide quotations and respond to enquiries. We process your identification, contact, and service details to respond to your requests, provide quotations, and answer questions. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in responding to potential customers.

To perform and manage our contract with you. When you book our services, we use your personal data to schedule jobs, allocate staff and vehicles, carry out the move, manage payments, and keep you informed. The lawful basis is the performance of a contract with you.

To manage payments and accounting. We use transaction data to process payments, manage invoices, handle refunds where applicable, and maintain accounting records. The lawful bases are performance of a contract, compliance with legal obligations, and our legitimate interests in managing our business.

To communicate with you about our services. We may contact you regarding changes to your booking, service updates, or important information relating to your move. The lawful basis is performance of a contract and our legitimate interests in ensuring service quality.

To improve and develop our services. We may use aggregated or anonymised data derived from your personal data to analyse performance, improve efficiency, and develop our services. Where individual personal data is used, the lawful basis is our legitimate interests in improving our services.

To comply with legal and regulatory obligations. We may process and retain certain data for tax, accounting, and regulatory requirements, and to respond to lawful requests from public authorities. The lawful basis is compliance with legal obligations.

To protect our rights and prevent fraud. We may process data where necessary to protect our legitimate interests, including to prevent fraud, address complaints, or manage and defend legal claims. The lawful basis is our legitimate interests in protecting our business and customers.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who act as processors on our behalf, or who are independent controllers where required.

Service providers. We may engage third party companies for services such as payment processing, secure data storage, customer management systems, accounting support, or vehicle tracking. These providers only process personal data under our instructions and are required to protect your data and keep it confidential.

Professional advisers. We may share data with accountants, auditors, legal advisers, or insurers where necessary for our business operations, legal compliance, or in connection with legal claims.

Authorities and regulators. We may disclose personal data if required by law, regulation, court order, or at the request of authorised public authorities for law enforcement or regulatory purposes.

Business transfers. In the event of a sale, merger, or business restructuring, we may transfer relevant customer data to the new owner or entity, in which case your data would continue to be used in accordance with this Privacy Policy or a substantially similar policy.

International Transfers

Where we use third party service providers that store or process data outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place. These may include relying on an adequacy decision or using standard contractual clauses or equivalent safeguards to ensure that your personal data is adequately protected.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

Quotation requests that do not lead to a booking may be retained for a limited period to respond to follow up questions and manage our records, after which they will be deleted or anonymised.

Booking and transaction data relating to completed services will usually be retained for a period that allows us to handle queries, complaints, or claims connected with the service, and to comply with tax and accounting requirements.

Communication records may be retained in line with our internal retention schedules, which take into account legal limitation periods and our legitimate need to maintain records of interactions with customers.

When personal data is no longer required for the purposes we collected it for, we will securely delete, anonymise, or otherwise remove it from our systems.

Security of Your Data

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, encryption in transit where appropriate, staff training, and regular review of our security practices. While we strive to protect your data, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, along with certain information about how we use it.

Right to rectification. You have the right to ask us to correct any inaccurate personal data about you and to complete any incomplete information.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may ask us to restrict the processing of your data in specific situations, such as where you contest its accuracy or object to our processing.

Right to data portability. Where our processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format and to transmit it to another controller.

Right to object. You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop the processing unless we have compelling legitimate grounds to continue or the processing is for the establishment, exercise, or defence of legal claims.

Right to withdraw consent. Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can address any concerns.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any changes will take effect when the revised policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Man and Van Westminster in the Westminster area.



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For the best man and van Westminster team, you simply have to call us. We will help you immediately by answering your questions and giving you information. We will offer a free estimate so that you can book exactly what you need for a move for a price you can afford. The quote will reflect you moving needs and you will be charged accordingly. Our flexible quotes and services guarantee the best move for you, so ring us up today.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
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Contact us

Company name: Man and Van Westminster Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 25 Victoria St
Postal code: SW1H 0EX
City: London
Country: United Kingdom

Latitude: 51.4981240 Longitude: -0.1325400
E-mail:
[email protected]

Web:
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