Terms and Conditions for Man And Van Westminster

These Terms and Conditions set out the basis on which Man And Van Westminster provides moving, transport, delivery and related clearance services to customers in the United Kingdom. By making a booking, accepting a quotation, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. They are designed to create a fair and practical agreement for both the customer and the service provider, covering the booking process, payment arrangements, cancellations, liability, waste handling and legal compliance.

The terms below apply to domestic and commercial customers unless a separate written agreement says otherwise. Any reference to we, us or our means the service provider operating under the Man And Van Westminster name. Any reference to you or your means the customer, client, or person booking the service. Where a booking is made on behalf of another person, the person placing the booking remains responsible for ensuring that the other party is aware of these terms.

These conditions are intended to be read together with any quotation, booking confirmation, inventory, or written message exchanged before the service starts. If any part of a quotation or booking confirmation conflicts with these terms, the specific written agreement for that booking will apply to the extent of the conflict. Nothing in these terms affects your statutory rights as a consumer under UK law.

To arrange a man and van service in Westminster, you must provide accurate information about the items to be moved, the collection and delivery addresses, access conditions, dates, preferred times and any special handling requirements. The booking process may begin by requesting a quote and is only confirmed once we have accepted the job in writing, by text, email or other recorded form. A quotation is normally based on the information you provide, so if the details change, the price and availability may also change.

We reserve the right to decline any booking where the work appears unsafe, unlawful, impractical or outside the scope of the service offered. Acceptance of a booking does not guarantee that every item can be moved if, on arrival, it is found to be heavier, larger, more fragile or more hazardous than described. In such cases, we may revise the service, recommend an alternative arrangement, or refuse to carry the item if it presents a risk.

For any Westminster man and van booking, you are responsible for ensuring that the loading and unloading points are accessible on the agreed date and time. This includes making suitable parking arrangements where required, arranging any building access permissions, and ensuring that lifts, stairways and entryways can safely accommodate the items. Delays caused by inaccurate information, poor access, or absence of required permissions may result in extra charges or rescheduling.

All prices are stated in pounds sterling unless otherwise agreed. Quotations may be based on hourly rates, fixed fees, mileage, volume, labour, number of movers, or a combination of these factors. Any estimate is provided in good faith but may be adjusted if the actual job differs from the initial description. Additional charges may apply for waiting time, congestion, parking costs, congestion-related delays, long carries, dismantling, reassembly, or the handling of particularly awkward items.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the job, though we may require a deposit, partial advance payment, or full prepayment for certain services, large jobs, or peak periods. Accepted payment methods will be advised in advance. If a deposit is taken and the customer cancels outside the free cancellation period, the deposit may be retained in part or in full to cover administration and reserved capacity, subject to applicable law.

If payment is not made in full when due, we may charge interest on overdue sums at the statutory rate and recover reasonable costs associated with collection of the debt. We may also suspend further work, withhold delivery, or retain items only where lawful and proportionate. Title to any goods or services supplied does not pass until all sums due for the relevant booking have been paid in full.

You may cancel or amend a booking by giving notice within a reasonable period before the scheduled collection time. Cancellations made sufficiently in advance may be eligible for a full or partial refund, depending on the circumstances of the booking and any non-refundable expenses already incurred. Where a vehicle, crew, or specialist equipment has been reserved for your job, a cancellation fee may apply if the cancellation is made after the agreed cut-off time.

We may also need to cancel, postpone or reschedule a job due to vehicle failure, staffing issues, extreme weather, unsafe access, traffic disruption, legal restrictions, or other events beyond our reasonable control. Where this happens, we will try to offer a revised time or date. If we are unable to complete the service and no suitable alternative can be agreed, any prepaid amount for the undelivered part of the service will normally be refunded, subject to lawful deductions for work already completed.

We are not responsible for losses caused by events outside our control, including road closures, strikes, severe weather, accidents, or emergencies. However, we will use reasonable efforts to minimise disruption and communicate any changes as early as possible. Customers should not arrange third-party services, such as cleaners, decorators, or installers, in a way that assumes exact completion times unless this has been expressly confirmed in writing.

Our liability is limited to the extent permitted by law. We will take reasonable care when handling your belongings, but you are responsible for ensuring that items are properly packed, labelled and suitable for transport unless we have expressly agreed to pack them. We are not liable for damage caused by inadequate packing, pre-existing faults, hidden defects, unsuitable containers, or the natural fragility of goods such as glass, electronics, antiques, artwork and ceramics.

Where we supply boxes, wrapping, protective materials or similar items, these are provided to assist the move and do not guarantee protection against all risk. If you wish to rely on a higher level of protection, you should tell us before the service begins so that we can confirm whether additional measures are available. Any claim for damage, shortage or loss must be reported as soon as reasonably possible and in any event within a reasonable time after completion of the job, with supporting evidence where appropriate.

Man and van in Westminster services may involve access to shared buildings, communal areas, lifts, stairwells or nearby loading points. We do not accept responsibility for damage to walls, flooring, carpets, door frames, lifts or communal property unless it results directly from our negligence. Our liability for any claim shall, where lawful, be limited to the amount paid or payable for the specific service giving rise to the claim, except in cases where liability cannot be limited by law.

Customers must ensure that all items handed to us are legal to transport, own and possess. We do not carry prohibited, illegal or dangerous goods, including but not limited to firearms, explosives, controlled drugs, unauthorised hazardous substances, stolen property, live animals, or items that require specialist permits unless we have expressly agreed and are legally permitted to do so. We may refuse to handle any item that appears unsafe or unlawful.

Waste collection and disposal services, where offered, are subject to applicable UK waste regulations. You must tell us the nature of any waste in advance, including whether it is general household waste, bulky waste, garden waste, electrical items, construction debris, or any item that may be classed as hazardous. We reserve the right to refuse waste that cannot lawfully be carried, transferred, or disposed of under the relevant environmental rules.

Where waste is removed, you remain responsible for confirming that you have the right to dispose of the items and that they are not subject to any legal restriction, tenancy condition, leasehold rule, or third-party ownership claim. We will act as a carrier or disposer only to the extent agreed and in accordance with the law. If permits, documentation or segregation of materials are required, you must provide accurate information and cooperate fully. Any misdescription of waste may result in additional charges, cancellation, or refusal of the load.

For all Man And Van Westminster operations, the customer agrees to prepare the site so the job can be completed safely and efficiently. This includes removing obstacles, protecting floors where necessary, securing pets and children away from work areas, and ensuring any keys, access codes or permits are available at the agreed time. If our team is delayed because access is not ready, you may be charged for waiting time or a failed call-out fee where appropriate.

We may use subcontractors, drivers or helpers to carry out all or part of the service. Any such persons will be bound by obligations compatible with these terms. We may also transfer, store or coordinate goods as needed to complete the booking, provided reasonable care is taken. You agree that we may decide the most practical route, loading method and sequence of work unless you have given clear prior instructions that we have accepted in writing.

If you ask us to move items that require disassembly, assembly, special handling, hoisting, or additional manpower, these services may be provided only if they have been agreed in advance and priced accordingly. We do not accept responsibility for reassembling items that were structurally weak, poorly assembled before the move, or not suitable for repeated dismantling and reassembly, unless our negligence caused the issue.

Unless otherwise stated, estimates of arrival and completion are approximate. We will try to meet agreed time windows, but timing may vary due to traffic, road conditions, prior jobs, loading difficulties or other practical factors. Delays do not automatically entitle you to compensation unless they are caused by our negligence and result in direct loss that is recoverable under law.

All customers must behave respectfully towards staff. We reserve the right to withdraw from a job, without refund for work already undertaken, if our team is subjected to abuse, intimidation, threats, discrimination, unsafe conditions or illegal demands. If we believe that a property is unsafe or that continuing would expose our team or your property to unreasonable risk, we may stop work immediately and seek further instructions.

These terms may be updated from time to time. The version in force on the date of your booking will normally apply to that booking unless a later written agreement replaces it. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing any right will operate as a waiver of that right.

Man and Van Westminster services are governed by the laws of England and Wales. Any dispute or claim arising from these terms, the booking, or the service provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This ensures a clear legal framework for both parties and reflects the UK-based nature of the service.

Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If any consumer protection or contractual rule gives you stronger rights than those stated here, those rights will remain in force.

By proceeding with a booking for Man And Van Westminster, you confirm that you have read, understood and agreed to these terms. You also confirm that any information you provide is complete and accurate to the best of your knowledge and that you have authority to arrange the service on behalf of yourself or the relevant property owner, tenant, business or occupant.